FAQ – Frequently Asked Questions
1. What wood is your furniture made from?
Our furniture is made from high-quality Class A pine wood sourced from certified suppliers. This makes it robust, safe and perfect for the children's room.
2. What makes LittleLoft furniture special?
We place great value on functionality, safety and stylish design. Our products are made with great care by experienced craftspeople and are designed specifically for children and their parents. Each piece is carefully inspected – because we want our furniture to bring joy for many years to come.
3. What is the maximum load capacity of the beds?
Our beds are designed for children and teenagers. The maximum load capacity is 100 kg per level.
4. What sizes are available?
We offer many common standard sizes that fit perfectly into the children's room. The available dimensions can be found directly on the product page.
5. Can I choose the colour of the furniture?
Yes – many of our models are available in different colour variants. The available colours can be found on each product. We do not offer special colours outside our range.
6. How do the bed drawers work?
Our drawers are fitted with rubber-coated castors, which allow for quiet, smooth opening and protect the floor from scratches.
7. Is the furniture difficult to assemble?
No. Our furniture is simple and intuitive to assemble. Every delivery includes easy-to-follow instructions. If you have any questions, we are happy to help.
8. How does delivery work?
The furniture is carefully packaged – usually on pallets or in sturdy boxes. The carrier delivers the order to the address provided. Carrying the goods into your home is not a standard service, but may be available in certain regions.
9. How long is the delivery time?
The production time is stated on the relevant product page and may vary depending on the model. Delivery within the UK usually takes 15 to 28 working days from the date of order.
10. Will I receive a shipping confirmation?
Yes – as soon as your parcel is ready for dispatch, you will receive a shipping confirmation by email. The carrier will contact you on the day of delivery.
11. Can I change the delivery date?
Yes. Please contact us before dispatch – we will gladly try to adjust the date to suit your wishes.
12. Do you also deliver abroad?
Yes, we also deliver to Germany, Austria and France. For other countries, please send us a message – we will be happy to put together an individual quote.
13. What if the product does not meet my expectations?
You can return unused products within 14 days of receipt. We make sure that our images and descriptions match the actual product. Please note: lacquered furniture is excluded from exchange and return.
14. What should I do if the delivery arrives damaged?
Our shipments are well packaged and insured. Should your parcel nevertheless arrive damaged:
- Please take photos of the damage
- Inform the carrier and ask for a damage report
- Contact us – we will send a replacement as soon as possible
Important: In this case, please fill in our complaints form so that we can process your request quickly:
15. How can I contact you?
📧 Email: info@littleloft.uk
💬 Contact form on our website
